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Privacy Policy

VisitLoop is committed to protecting your privacy and handling your data transparently and securely.

Last Updated:

This Privacy Policy explains how VisitLoop ("we", "our", "us") collects, uses, stores, and protects personal data when you use our platform. This policy is designed to comply with applicable Indian laws (including the Digital Personal Data Protection Act) and global standards such as the GDPR where applicable.

1. Information We Collect

  • Identity Data: Name, email, phone number
  • Business Data: Store details, business profile
  • Customer Data: Loyalty points, visits, transactions
  • Technical Data: IP address, browser, device info
  • Usage Data: Platform interactions and analytics
  • Communication Data: Emails, support queries, feedback

2. How We Use Your Data

We use your data to operate, maintain, improve, and expand our services. This includes but is not limited to:

  • Providing core platform functionality
  • Managing loyalty and customer engagement systems
  • Improving features, performance, and security
  • Developing new features and services
  • Sending transactional and service-related communications
  • Preventing fraud, abuse, or unauthorized activity

3. Legal Basis for Processing

We process personal data based on:

  • User consent
  • Contractual necessity
  • Legitimate business interests
  • Compliance with legal obligations

4. Data Sharing

We do not sell personal data. We may share data with:

  • Service providers (hosting, analytics, communication tools)
  • Partners required to deliver services
  • Legal authorities when required by law

5. International Data Transfers

Your data may be processed or stored outside India. We ensure appropriate safeguards are in place to protect your data in accordance with applicable laws.

6. Data Retention

We retain data only as long as necessary for service delivery, legal compliance, and legitimate business purposes.

7. Data Security

We implement industry-standard safeguards including encryption, access control, and monitoring to protect your data.

8. Cookies & Tracking

We use cookies and similar technologies to improve functionality, analyze usage, and personalize experience.

9. Your Rights

  • Access your data
  • Correct inaccurate data
  • Request deletion
  • Withdraw consent
  • Data portability (where applicable)

10. Children’s Privacy

Our platform is not intended for individuals under 18 years of age.

11. Changes to This Policy

We may update this policy from time to time. Continued use of the platform implies acceptance of updates.

12. Contact / Grievance Officer

For any privacy-related concerns:

Email: support@visitloop.com